Training Tracks
The 911 Training Program offers five training tracks focusing on wellness, police, fire/EMS, general public safety and leadership skills. Part of our new TalentLMS online learning management system, these courses will provide tools and strategies to help 911 professionals better understand their role and responsibilities as call takers and dispatchers. Our customized courses are taught by subject matter experts found inside the MARC region, who frequently teach at conferences all over the United States
- Wellness Track
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Helping 911 professionals better understand the underlying cause of chronic/traumatic stress, lower stress levels, prevent burnout, gain confidence and maintain a healthy balance between work and home life.
- Police Track
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911 calltakers must continually improve their skills and keep current with evolving trends in law enforcement. This track provides the training necessary to improve service to the caller and increase the safety of responders.
- Fire/EMS Track
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This track improves the skills, knowledge and abilities of dispatchers responding to fire and EMS incidents, including fire and EMS dispatching concepts and tools to make essential decisions more quickly.
- General Track
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This track is ideal for training new 911 calltakers or as a refresher for experienced telecommunicators. These courses cover the basic skills, knowledge and abilities every successful 911 professional needs to meet the demands of this critical work.
- Leadership
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This track provides training, tools and strategies to help 911 supervisors and managers better understand their role and responsibilities as leaders in the communications center and the skills needed to successfully lead and motivate their team.
