MARC’s roving 911 Peer Support Team provides emotional support to dispatchers, call takers and command level personnel during and after times of personal or professional crisis. Members from the 52-member team respond to critical incident stress debriefings at public safety answering points (PSAPs) dealing with traumatic events such as deaths, suicides, and officer-involved shootings. They also handle individual peer-to-peer contacts either in-person or by telephone.     

Peer support members receive more than 40 hours of intense training with experts on how to help dispatchers and commanders cope with stressful situations. The goal of the peer-based assistance program is to promote mental well-being through immediate, confidential support, stress reduction training and resiliency tools to prevent burn out and fatigue.  

MARC's Command Level Peer Support members respond to critical incidents and offer help to command-level leaders. The team now includes 66 cross-disciplined commanders from fire, EMS, law enforcement and dispatch departments.