911 Statistics and Maintenance

Call Statistics

The Kansas City Regional 911 system handles approximately a total of 4.5 million 911 and administrative calls annually. MARC offers the following data dashboards and reports for regional call data.

  • The Regional Call Volume Report provides incoming call volumes for both 911 and non-emergency calls into regional PSAPs.
  • The Regional Ringtime Range Report tells how quickly calls are answered based on the specified goals of 90 percent of all 911 calls within 10 seconds, 95 percent of all 911 calls within 20 seconds. 
  • The Regional Queue Time Report shows how long callers are in queue before speaking to a telecommunicator.
View Regional Ringtime Range Report View Regional Call Volume Report View the Regional Queue Time Report

Maintenance

If your issue requires immediate attention, please call 816-421-2911 any time, day or night.

In non-emergency situations, you may submit maintenance requests or questions by filling out the form below or calling 816-421-2911.

Remember, it is important to reboot your 911 workstations at least once each week, Monday through Friday, between 8 a.m. and 4 p.m., when a MARC communications technician is available in case you experience any problems. This reboot will automatically update the GeoLynx map data on your workstation.

Submit 911 Maintenance Service Request

False