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Text to 9-1-1 available in Kansas City region

In emergency situations, “Call if you can, text if you can’t.”

text_to_911_phone.gifSince February 2016, emergency dispatch centers in the Kansas City metro area’s Regional 9-1-1 System now have the ability to receive and respond to text messages.

Text to 9-1-1 service can provide a lifesaving option for people in situations where they cannot speak safely — such as home invasions or active shooter incidents — and for those who are deaf, hard of hearing, or have difficulty speaking.

Voice calls are the best way to contact 9-1-1, but having the ability to text 9-1-1 could be the difference that saves a life. More information on Text to 9-1-1» News release»


9-1-1 Technology

911 technologyThis four-hour course will help anyone working with 9-1-1 addressing, mapping, database or in the PSAP.  The participant will have a better understanding of the twists and turns a 9-1-1 call takes from the moment 9-1-1 is dialed to the time it is answered at the PSAP. Everything from call routing of a landline, wireless, VoIP or telematics call to information databases, the regional map used by 9-1-1, current issues and next generation 9-1-1.

Date and Time: April 25, 8:30 a.m.–12:30 p.m. Learn more»»

RHSCC Co-Chair appointed

Lee’s Summit City Manager Stephen Arbo has been appointed to serve as Missouri co-chair of the Regional Homeland Security Coordinating Committee (RHSCC), replacing Gladstone City Manager Kirk Davis, who retired in April. 

"Steve is ideally suited for this role—he has strong insights into public safety systems, he is skillful in helping diverse groups coalesce around common goals, and he is well regarded for his fair and thoughtful approach to public service,” said Curt Skoog, chair of the MARC Board of directors and a member of the Overland Park City Council. “He has earned confidence of local leaders across the region, and we are grateful for his leadership in this critical position.”
Formed by the MARC Board in 2001, the RHSCC provides leadership to the region’s efforts to enhance capabilities to prevent, protect, respond to and recover from a broad range of threats and hazards, including terrorism.

Johnson County student honored as 9-1-1 Hero

In January 2017, the MARC Public Safety Program and the Johnson County Emergency Communications Center recognized 11-year-old Ava Hawn as a “9-1-1 Hero.”  The Leawood student called 9-1-1 when her father became ill after receiving medical treatment. Ava clearly and calmly described the situation to the 9-1-1 dispatcher and interacted with emergency crews once they arrived on the scene. Read more>>

Homeland Security and
9-1-1 service area