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Instructors

Erin Blocher is the Director of the Bloch Communication Center and an Instructor of Business Communication at the Bloch School of Management at the University of Missouri–Kansas City. Erin received her Masters of Arts in Communication and Rhetoric from the University of Kansas and also holds a Bachelor of Arts in Political Science, with a Minor in History, from the University of Kansas.

Teresa Dean is a Professional Registered Parliamentarian and Certified Professional Parliamentarian - Teacher. She is currently serving on the American Institute of Parliamentarians Accrediting Committee as the Accrediting Director. She is a graduate of the University of Oklahoma. Ms. Dean teaches our Parliamentary Procedures class

Jack Enter, Ph.D., is a private law enforcement consultant based in Auburn, Georgia. Jack Enter's criminal justice career began in 1972 when he became a law enforcement officer. Since that time, he has worked as a street police officer, detective, vice/narcotics investigator and as a law enforcement administrator of an Atlanta suburb.

Steven M. Gerson, Ph.D., has taught technical writing, business writing, professional writing, and technical communication to thousands of students, attended and presented at dozens of conferences, written numerous articles and published several textbooks. In addition to his academic work, Steve has worked for companies such as Sprint, AlliedSignal–Honeywell, General Electric, JCPenney, Avon, the Missouri Department of Transportation, H&R Block, the Mid-America Regional Council and Commerce Bank.  

Tiffany Hentschel, M.A., SPHR, is a human resources manager for the Johnson County Kansas Government and has been involved in training and development since 1990. Hentschel has trained people in the FISH philosophy, Myers-Briggs, performance appraisals and employment law. Hentschel is a highly qualified instructor who is certified in Myers-Briggs and the Strength Deployment Inventory (SDI). Her graduate degree is in human resources development from Webster University.

Gayle Hopkins, SPHR, is the owner of Organizational Performance Solutions LLC in Lee's Summit, Mo. She has more than 20 years’ experience in the field of human resources and organizational development. Hopkins has developed competency models for multiple organizations and has experience in succession planning, performance management, leadership development and helping managers improve the performance of their own departments.

Jeanie Lauer, president of The Management Edge, has more than 25 years of experience in management, training, operations, administration and marketing. Her expertise includes strategic planning, business development, problem solving, team building, human relations, process improvement, performance management and mediation. Lauer has a bachelor's degree in math from Southeast Missouri University and an M.B.A. degree from Central Michigan University.

Jerry Lickteig is a consultant with Management Strategies Group, Inc., a management and industrial safety consulting firm based in Raytown, Mo. Jerry has taught many courses for GTI over the years, both in open enrollment courses and in customized trainings for cities and counties in the MARC region.

Bruce Lowrey is a Registered Parliamentarian and the former City Clerk of Independence, Mo., where he served in that office for nearly 40 years before retiring in 2008. Bruce has been a member of several professional associations throughout his career, including the International Institute of Municipal Clerks, the Missouri City Clerks and Finance Officers, the Missouri Municipal League, and the Association of Records Managers and Administrators. Bruce received the Missouri Outstanding City Clerk award in 1999, and received the Susie Black Award in 2007.

Chad McAtee is Principal with M2 Consulting, LLC. With 19 years of professional experience and 12 years as an instructor, McAtee brings a real-world, practical style to his trainings. His experience ranges from digital marketing to software applications. This background gives him a range of knowledge and training expertise. He is an expert in Adobe and Microsoft products and he is comfortable in both the Mac and PC environments. He is passionate about making sure students leave trainings with new tools and knowledge while having fun in the process.

Randy Means is a partner in the Charlotte-based Thomas and Means Law Firm. He specializes entirely in police operations and administration and assists a broad national clientele. Means is a long-time legal and risk management instructor for the International Association of Chiefs of Police (IACP). He has received IACP’s “Distinguished Faculty Award,” and serves as director of curriculum development and quality assurance for The Response Network, its distance learning partner.

Jonathan Morris is the Government Training Institute Manager at the Mid-America Regional Council and has more than 20 years of experience consulting and facilitating in the public, nonprofit and private sectors. Jonathan has taught at the KU Public Management Center since 2003 where he launched the Law Enforcement Leadership Academy and custom programs for more than 100 organizations. Jonathan previously served as director of a training center funded by the New York City Department of Mental Health. His trainings have earned best practice awards from the American Society for Training and Development in Kansas City and a Bright Idea Award from the Ash Center for Democratic Governance and Innovation of the Harvard Kennedy School.

LaDene Morton has been providing technical and project management services to Kansas City nonprofits and public sector agencies for the past 30 years. Morton has helped prepare dozens of successful grant and bid proposals. She earned a Master of Public Administration from the University of Kansas and is a published author and member of Kansas City's Writer's Place.

John Nalbandian, Ph.D., is a professor in the department of public administration at the University of Kansas, where he has taught since 1976. In 1998 and again in 2001, US News and World Report reported the University of Kansas' graduate program in public administration number one in the country for local government education. In addition to his faculty position, Professor Nalbandian served on the Lawrence, Kan., City Commission from 1991-1999, including two terms as mayor.

Kirk Perucca, MPA, is a senior associate with Winning Within and Associates, LLC. He has spent his life educating businesses and nonprofit agencies about diversity and inclusion. Perucca has provided training for nonprofit organizations, fire and police departments and major corporations across the nation. He holds undergraduate degrees from the University of Iowa in religion and political science and a master's degree in public administration.

Kim Riley is a Community Advocate for WellCare Health Plans, Inc., the parent organization for Missouri Care – a state Medicaid plan. She has served in various supervisory and customer service training capacities as well as implemented a department restructuring at Metropolitan Community College. The high-energy problem-solver has led curriculum development and training for numerous organizations. She holds a bachelor’s degree in journalism from the University of Missouri and an MBA from the University of Missouri-Kansas City.

Susan Robinson, SPHR, has over 20 years’ experience in field of human resource development and organizational development. She specializes in evaluating the impacts of training and development and is a human performance analyst and instructional systems design specialist. She is principal of Strategic Learning Resource, LLC, in Lee's Summit, Mo.

Loretta Summers is president of The Summers Advisory Group. She specializes in professional development training, leadership and management training, diversity, harassment, teambuilding, workplace mediation and is an I-9 Auditor.

Chris Tatham is one of the nation's leading authorities on the development of statistically valid, community-based, market research for governmental organizations. During the past ten years, he has designed and implemented community-based research initiatives for more than 150 agencies in more than 30 states. Chris has an M.B.A. from Kansas State University, Management where he graduated first in class, and a B.A. in Political Science/Economics from Princeton University where he graduated magna cum laude.

A'Yanna Webster, MPA, is principal and owner of Winning Within and Associates, LLC, a company that provides coaching and consulting services. She is an accomplished speaker, coach, and sought-after trainer for local and national seminar companies. She has also served as a staff trainer for local civic and nonprofit organizations. Webster earned a Bachelor of Arts in radio and T.V. communications and a Master of Public Affairs.