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Regional 9-1-1 System

Professional Development Series: Sun Tzu

Do you know the right questions to ask during a hostage situation?

9-1-1 Hazardous Materials

Presented in a four-hour format, this course will familarize the 9-1-1 communications professional with various types of hazardous materials, as well as the laws, regulations and medical issues involved in a HazMat incident. Learn how to effectively question a caller to help determine if hazardous materials are present before first responders arrive.

Date & Time: March 14, 8:30 a.m. – 12:30 p.m.
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9-1-1 Customer Service

Participants will learn the roles and responsibilities of public safety communications professionals in providing quality customer service to 9-1-1 callers during this eight-hour course. Learn how to better identify who your customers are and what you can do to provide outstanding customer service. 

Date & Time: March 3, 8:30 a.m. – 5:30 p.m.
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